Delivery Conditions

Our chocolate delivery conditions are quite specific to assure quality control.

Delicious Buds delivers to Sydney Metro, Central Coast, Newcastle, Blue Mountains and Wollongong.

Please check out suburb listings for prices and cut off times.

To minimize delivery problems we may need to contact the recipient. If you DO NOT want us to contact the recipient, you must advise us.

Delicious Buds are unable to deliver on weekends (unless specific for special occasions) or National Public Holidays. We offer the following delivery options.

NEXT DAY OR BEYOND DELIVERY SERVICE takes place BETWEEN 9.00 am  – 5.30 pm MONDAY TO FRIDAY  TO BUSINESS ADRESSES and up to 7pm to residential.  Next day delivery service allows a delivery date to be requested (next day or beyond), however we are unable to specify an exact time of day for delivery. Orders must be received by 2pm the day prior to requested delivery date.

PICK UP is available from Glenhaven. Please call 02 9634 7509 to arrange suitable time.

The delivery fee is payable per arrangement in addition to the cost of your order. All Delicious Buds arrangements come presented in an enclosed delivery box with a food safe, non-toxic ice pack.

Online orders placed on Saturday or Sunday will be processed on Monday and delivered Tuesday or beyond.

 

Peak Period Deliveries

During peak periods such as Christmas, Easter, Mother’s Day, Father’s Day and Valentine’s Day, when demand is high we cannot guarantee precise delivery times and are unable to provide specific delivery time requests.

Delicious Buds dispatch your gift as close as possible to your preferred delivery date. In some cases your gift may arrive earlier than expected and on the rare occasion delays may occur. These delays can be caused by factors outside our control as we use independent courier companies and we appreciate your understanding if this occurs.

Delicious Buds will not supply refund or replacement for delivery delays caused by factors outside of our control. While we attempt to meet and exceed your delivery expectations, on the rare occasion delays may occur as we are at the mercy of the external courier company.

Damage in Transit

Delicious Buds carefully package our arrangements to ensure safe transit. Unfortunately, once our gifts leave our premises we have little control of them. Our couriers are trusting and reliable, but in the rare event that a gift gets damaged whilst in transit, please contact us ASAP (within 24 hours) so we can investigate with the couriers and arrange for replacement of equal cost to be re delivered to you at no extra cost. We will also require a photograph of the damaged arrangement before a new arrangement will be delivered. We will also need the damaged arrangement to be given back to courier on the arrival of the replacement.

In the unlikely event that an order is not received, please contact us as soon as possible so that we can investigate with the courier and arrange another delivery.  Any arrangements that are not delivered must be advised by the day following scheduled delivery at the latest. Delicious Buds will not supply refund or replacement for delivery delays caused by factors outside of our control. While we attempt to meet and exceed your delivery expectations, on the rare occasion delays may occur as we are at the mercy of the external courier company.

Incorrect address details supplied or receiver not home

Delicious Buds cannot accept responsibility if you have given us a wrong or incomplete delivery address. It is the responsibility of the customer to provide the correct delivery address details at the time of ordering. If we deliver to the address supplied on the order and it is incorrect Delicious Buds will not refund.  If you wish to send the product again to the correct address, it will be at the full expense of the customer.

Alternately if our courier could not gain access to the address provided or the intended recipient is not at the given address when our courier arrives, a redelivery fee will apply. It is the obligation of the customer to supply accurate details at the time of ordering.

Please ensure that the recipient is at home or work on the delivery day. If there is no one there to receive the bouquet, Delicious Buds, Chocolate and Candy Bouquets will not be responsible for any damage or loss to an arrangement that has been left unattended as requested. We recommend you provide us with alternative delivery instructions, e.g. leave with a neighbour, to prevent any possible loss or damage.

Hospital Deliveries.

When a delivery is to take place to a hospital Delicious Buds recommends the purchaser supply as much detail as possible. Ie room number, ward, bed number or wing is preferred along with the hospitals phone number.

Purchase of Alcohol

WARNING

Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years and for a person under the age of 18 to purchase or receive liquor. Alcohol cannot be delivered to or received by any person under the age of 18. Alcohol may only be delivered to a gift recipient and not directly to the purchaser under this legislation. All recipients receiving bouquets with alcohol included will be required to provide proof of age upon delivery. 

 

For any further information, please contact us on (02) 9634 7509 or email contact@deliciousbuds.com.au.

 

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Due to family reasons we will be closed until the 25th of September. We are sorry for any inconvenience caused
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